PRIVACY POLICY

OUR PERSONAL STATEMENT, COOKIES, THIRD-PARTIES

Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules 2020 and the DPDP Act, we have appointed a Grievance Officer.

• Grievance Officer: Customer Care

• Designation: Data Protection & Grievance Officer

• Address: Amrutam Designs Pvt Ltd, Noida, Uttar Pradesh.

• Email: care@maja.com

• Response Timeline: We will acknowledge your complaint within 48 hours and resolve it within one month.

Retention Policy

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal/tax obligations (e.g., maintaining transaction records for 7 years as per Indian tax laws).

Data Security & Breach Notification

We implement reasonable security safeguards, including SSL encryption and access controls.

• Breach Notification: In the unlikely event of a personal data breach, we will notify the Data Protection Board of India and the affected users within 72 hours, as mandated by the DPDP Rules 2025.

Sharing and Third-Party Disclosures

We do not sell your personal data. We share data only with:

• Logistics Partners: To deliver your silver jewelry to your doorstep.

• Payment Gateways: To securely process transactions.

• Sellers (Marketplace): If you purchase from a third-party designer on our marketplace, your shipping details are shared to fulfill the order.

• Legal Authorities: When required by law or to prevent fraud.

Consent and Your Rights

Processing of your data is based on your free, specific, informed, unconditional, and unambiguous consent.

• Right to Withdraw: You may withdraw your consent at any time through your account settings or by emailing us.

• Right to Correction/Erasure: You have the right to correct inaccurate data or ask us to delete your data once the purpose (e.g., delivery and warranty period) is served.

• Right to Nominate: In the event of death or incapacity, you may nominate another individual to exercise your data rights.

Personal Statement

At MAJA, we value the trust you place in us when sharing your personal data. This Privacy Policy describes how Amrutam Designs Pvt Ltd ("Company", "We", "Us", or "MAJA") collects, uses, processes, and shares your personal information through our website and mobile applications.

1. Data Collection & Purpose (Notice)

In accordance with Section 6 of the DPDP Act, we collect only the data necessary to provide you with our services. We act as a Data Fiduciary.